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In short: Credit unions have long been known for focusing on the needs of their members and helping the communities they serve, and that’s true of OnPoint Community Credit Union in Portland. The credit union offers a wide range of modern banking products and services to meet different needs. It also makes it easy for members to interact with the organization in any way they want, in person, by phone or through digital banking. The credit union offers many financial literacy resources for members and the community at large. OnPoint also supports the community through volunteering and monetary donations to local non-profit organizations.
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OnPoint Community Credit Union has come a long way since 1932, when 16 school teachers came together to create an organization to save money and provide a safe place to make loans for teachers and their families.
Originally known as Portland Teachers Credit Union, the organization changed its name in 2005 to reflect its new corporate charter and broader membership base.
But through it all, OnPoint Community Credit Union has maintained its values of putting members first and helping build stronger Oregon communities.
“We operate 36 branches and have $7.9 billion in assets,” said Tori McVay, senior vice president and head of retail at OnPoint Community Credit Union. “We have members from all over the region, and of course we have members who live out of state and out of state, who have maintained their membership because of this technology.”
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McVay said the credit union is poised to embark on its biggest expansion yet. Fred Meyer will open 20 new stores in the region – a division of the Kroger supermarket.
This expansion will make it easier for OnPoint Community Credit Union to reach more people and communities.
“For more than 85 years, OnPoint has been improving the lives of our members and the communities we serve, including Portland, Vancouver, Eugene and Bend,” the credit union says. “At the time, we were the largest community financial institution in Oregon with 420,000,000 loyal members.”
Credit cooperatives have long been known for their focus on providing quality services to their members. In the early days of credit unions, this was one of the main reasons that distinguished them from the big commercial banks.
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Today, credit unions are able to connect with banks to offer the latest products and services. McVay said OnPoint Community Credit Union takes member services seriously.
For this reason, the agency strives to cooperate with the credit union to make it as pleasant as possible for its members.
“Members have told us they want elections,” he said. “That’s why we really want to reach out and connect with our members in person, on the phone or digitally. Don’t put everything in a box that works and we want you to communicate or interact with us.
McVay said OnPoint Community Credit Union’s approach to serving members has served the organization and members well during the COVID-19 pandemic.
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“We have introduced a tool for organizing waiting time in branches for members who want to shorten the time,” he said. “We are now using new technologies to open accounts online.”
“It’s huge because a lot of members didn’t know how the technology worked,” he said. “So they relied on that technology to be able to provide that knowledge and show how easy it is to deposit at an ATM or over the phone.”
“We’re not good at it,” McVay said. “If they know what assets or channels they want to work with, and if they don’t know if they’ve talked to someone about it, they won’t be forced.”
“We’re here to help you achieve your goals,” says the credit union. “That’s why we provide the financial support our members need to feel comfortable and empowered to achieve their goals.”
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“We offer free advice to our members and our team of financial advisors, whether it’s debt management, budget management, building an emergency savings fund, disaster planning or anything like that,” he said. “Many people accept it. “You don’t have to buy anything to sit with these people.”
McVay said the credit union publishes and maintains a detailed blog that covers a wide range of financial health topics and is accessible to all.
“We’ve created a lot of blog content with tips and tools for people to improve their credit scores.”
OnPoint Community Credit Union has partnered with Enrich Financial Wellness, which creates workplace financial wellness programs tailored to an organization’s specific needs.
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The credit union says, “As part of Enrichment, you can take affordable digital courses designed to help you reach your financial goals.”
“In addition, we are in favor of financial initiatives,” he said. “For those of you who don’t know economic initiatives, we teach them in class. In 2019, we hired 3,500 students with personal finance education and equipped them with the skills to achieve their financial well-being.
Of course, with the COVID-19 pandemic, McVay said 2020 was a more difficult year to reach students, but the credit union hopes to be active in the program again.
“We pride ourselves on fostering relationships with members and neighbors,” the credit union says. “That is why it is so important for us to go out into the community. We strive to create lasting and meaningful relationships with people and organizations in our community. “
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McVay also spoke about the many ways OnPoint Community Credit Union supports and grows the communities it serves.
“As we’ve expanded our reach, we’ve definitely increased our commitment to the communities we serve. In 2020 alone, we gave more than $1.65 million in direct response to the region’s financial challenges and growing community needs,” he said.
Volunteering and monetary donations are just a few of the ways OnPoint Community Credit Union helps the communities it serves.
“We focused on diversity, equity and inclusion; youth services; community development and, of course, the pandemic,” he said. “There was something terrible, and that was the fire. We burned entire cities. They weren’t really in the markets that we served, but it was an invitation to the community. to help the fire fund.’
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McVay cited diversity, equity and inclusion as a focus for many organizations over the past year. One of the credit union’s efforts was primarily aimed at helping the black community.
“At OnPoint, we value inclusivity, which means helping those who are unfairly targeted today and at risk of victimization tomorrow,” the credit union says. OnPoint supports organizations fighting for the equal rights of our black community, including: Black United Foundation of Oregon, NAACP-Portland, Coalitions of Communities of Color, SEI and the Portland Urban League. “
The agency also encourages employees to volunteer for local causes and organizations and offers paid volunteering.
“I’m very excited about these 20 new branches,” said McVay. “It will introduce us to new markets and communities that we haven’t been to yet. “At any moment there will be an opportunity to help that neighborhood or that community more than there is now.”
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The Oregon and Southwest Washington Chapter has selected OnPoint Community Credit Union as a Notable Philanthropic Corporation for the 2020 Philanthropy Day Awards.
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