Commercial Dmv Las Vegas Nevada – As the sun rose outside the Eastern Sahara DMV office in Las Vegas, a line of about 50 people left the building, some standing against the wall and showing their cell phones while others walked through the downtown parking lot.
People wait in line at the DMV office in Henderson on Tuesday, Jan. 2, 2018. (Jeff Scheid/The Nevada Independent)
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Despite the agency’s efforts in recent years to bring some DMV services online, by redirecting customers to a reservation center or making them wait days outside, field offices continue to struggle with long lines. And the DMV’s recent effort to open more windows to the public by limiting advertising for third-party document preparation companies is causing a huge shortage in Las Vegas and raising concerns that it will exacerbate, not solve, the problem.
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Earlier this month, DMV offices in Las Vegas eliminated the so-called “stop window” that is often used by businesses that come to the DMV instead of customers who don’t have an appointment. Businesses will renew their membership for $25, for example, or get a new name for $60 and bring the number of transactions to the stop window every day.
“For example, if there are doctors who go to the hospital for work, they have to go to the DMV and spend two or three hours there,” said Jose Rosas, who has run Amigos DMV Services in East Las Vegas since 2002. . Making an appointment at the DMV doesn’t work for them because they can waste hours. “
There are approximately 38 of these businesses in the Las Vegas area, and they are often used by customers who do not speak English well or who do not want to interact with the DMV in person.
“Many people in the areas where we came from other countries are afraid of any government agency because they think they will not be able to enter because they will have problems when they leave this country. There are thousands of incentives,” said Democratic Rep. Edgar Flores.
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At a recent public hearing before lawmakers, DMV employees made a case that they support the agency by making sure a person’s paperwork is filled out correctly the first time and that all paperwork is submitted, to avoid problems at the DMV’s own window quickly . change and avoid the situation where the customer forgets the document and has to return to the DMV again.
But not everyone thinks document preparation services are helping the problem. DMV spokesman Alex Smith said some services are presented to customers as if they were the DMV, and they would be remiss if they didn’t mention that most of the services they offer can be done online for free.
Smith said that while the DMV’s online communication system is expanding, it is limiting the amount of open space available for traffic. In an effort to accommodate more traffic, the DMV has changed the waiting windows to regular windows and is asking DMV businesses to drop off their completed paperwork to be processed at the administrative office within a few days.
Traders say the new system is not working and met government officials on Wednesday to voice their concerns face-to-face.
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Department of Motor Vehicles employees assist customers at the Henderson office on Tuesday, Jan. 2, 2018. (Jeff Scheid/The Nevada Independent)
Rosas said the DMV notified him of the change about a month ago and hasn’t given him a chance to be heard since. Although his company does same-day advertising, he said the DMV now has five days to complete the process.
“Your parole ends tomorrow, you’re here…to give a license. Are they coming back next week?” said Rosa. “They’ve been driving without plates, expired plates. They can get tickets, they can take your car. Who’s going to pay for all of this, the towing company, the police? The DMV is not being held accountable.”
Smith said the DMV prints the forms the day they are received and gives people credit for the date they were submitted, not the day the DMV received them.
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The DMV says its Reno offices have successfully eliminated the one-day traffic stop window since it began doing so in January, but Rosas said he hasn’t seen firsthand how things have turned out in the sparsely populated, sparsely populated north. as he observes the changes taking place in Las Vegas.
It’s been difficult since the change, with work that has tripled, he said, and even if they had money to hire more workers, there wouldn’t be time to train them. It has four employees who, since the DMV changed hands, start work at 8 p.m. and arrive at 10 o’clock.
Rosas wants the DMV to restore the stop window, and if that doesn’t work, he wants to hire more people to speed things up.
“The same person that was at the stop window right now was behind doing the same job,” he said. “I don’t see any benefit to the DMV, to us or to the public.”
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Although companies can deliver products for a short period of time individually, the standard delivery process minimizes the possibility of face-to-face stress.
“You can’t talk to anyone now,” he said. “You leave your package of documents and go. If he wants to, he will call you another day. If not, they have five days to call him.
Rosas said long before the DMV removed the parking window, he had concerns with the agency about everything from reduced customer service to discrimination and discrimination.
“There are some DMVs that are very harsh … they try to make your life difficult. They’ve been doing this, and now with this, it’s more,” Rosas said.
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Rosas said many of her clients use her office because their work hours don’t fit with the DMV’s schedule or they don’t want to spend the day waiting to process documents.
One of the clients was waiting for her appointment at the Sahara DMV but wanted to remain anonymous
In an interview that he has never heard of DMV document processing companies, but would like to use them so he doesn’t have to apply for vacations or spend his free time processing paperwork.
The man who went through the DMV lines and said there were 32 people in front of him said it took him about 40 minutes to get into the DMV to register and where the DMV takes customers. opportunity to arrange an appointment online, he preferred to run his own business because it worked.
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“I asked her, ‘If I make an appointment, can I pick her up tomorrow?’ They said, ‘no, she’s already booked for the next week and a half,’ so even if I make an appointment, next week will be late.” .” ,” he said.
Anthony Diaz, a 26-year-old chef who went to the DMV to renew his registration and learner’s permit, said he tried to book an appointment online but it didn’t work with his schedule. I had a slot the next day, but it was 12.15pm. and his shift started at 1pm, so he decided to risk waiting hours by showing up.
When asked about the DMV’s document preparation services, Diaz said he had never heard of them, but might consider using them the next time he needs them.
In addition to time constraints, Rosas said there are also customer service considerations that drive people to third-party document preparation services.
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Rosas says that even though half of his customers only speak Spanish and the other half only speak English, he treats everyone like family, calling them by their first names, something you won’t find at the DMV.
“Every guy comes, really. I want to meet someone who says, ‘I want to go to the DMV,'” Rosas said. “It’s known across the country — nobody wants to be at the DMV.”
Jose Rosas is seen at his Amigos DMV Services office in East Las Vegas. (Photo by Luz Gray).
When asked about the controversy that DMV service companies don’t explain to customers that they can do their business directly on the DMV website for free, Rosas said that at his business, about 70 percent of his customers they don’t feel comfortable using the computers and. choose a special occasion.
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Another reason his clients come to his business, Rosas said, is that their documents have errors and are not received online or lost in the mail.
Based on the years he’s been in the DMV business, Rosas says
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