24 Hour Nurse Hotline Washington State – VA » Health » VA Sunshine Healthcare Network » VISN 8 Clinical Contact Center – 24/7 Virtual Urgent Care
Note: VISN 8 Clinical Contact Center should not be used in emergency situations. If you have a medical or psychiatric emergency, please call 9-1-1 or go to the nearest emergency room.
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The VISN 8 Clinical Contact Center is a service of the VA Sunshine Healthcare Network (VISN 8) – providing 24/7 virtual care and support to Veterans enrolled in VA Health Care in Florida, South Georgia, Puerto Rico and the US Virgin Islands.
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Veterans receiving care online can call 1-877-741-3400 24 hours a day to get answers to their health questions or concerns from the comfort and convenience of their home, or anywhere or wherever they are found.
Services include general administrative support, nursing advice and assessment, visiting a doctor or nurse via phone, VA Video Connect or VA Health Chat.
The VA Sunshine Healthcare Network (VISN 8) is the nation’s largest system of hospitals and clinics serving more than 1.5 million experienced residents across a vast area of 64,153 square miles across and 79 states in Florida, South Georgia, Puerto Rico and US Virgin. The islands. VISN 8’s seven health care systems include eight VA-accredited medical centers and more than 60 large and small hospitals. More than 30,000 full-time VISN employees work at these facilities, which provide a wide range of high-quality, affordable, psychiatric and continuing medical services to inpatient, outpatient, home elderly and home care.
Just call 1-877-741-3400. The service is available 24 hours a day, 7 days a week, 365 days a year, even on public holidays. Call us whenever you have a non-urgent medical problem, can’t see your primary care provider, or prefer a convenient, less expensive alternative to the emergency room. urgent care center, or clinic. You can also contact the agency using the VA Health Chat app available for Android and IOS mobile devices. The application can be launched from your computer. Learn more at: https://mobile.va.gov/app/va-health-chat
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All veterans are encouraged to contact the Clinical Contact Center. If you are not a VISN 8 patient or are not currently enrolled in VA health care benefits, we will work with you to find your best options and how to meet your needs. Learn more about enrolling in VA Healthcare at: www.va.gov/health-care/about-va-health-benefits
Yes, the clinic’s contact center is secure and confidential. The agency complies with the Insurance Portability and Accountability Act (HIPAA) and will share your information only with your designated provider, pharmacy, and other VA providers who may be involved in your care and they need to know.
Services provided include general administrative support (such as scheduling appointments), nurse screening, pharmacy, and doctor or nurse visits via phone, VA Video Connect, or VA Health Chat. The clinic’s contact center can help with many rare health conditions and provide medication as needed.
The biggest advantage of the center is that veterans can get care right away… without waiting. Plus, they can get the care they need wherever they are and don’t have to travel to see a provider. If the Veteran’s required care is too complex for the Agency to manage, the Agency will coordinate the needed care with the Veteran’s preferred VA facility in an appropriate manner. Additionally, all care and interactions of veterans with the facility are recorded in their VA medical records, ensuring continuity of care (ie, a regular primary care physician can view interactions and care provided by the facility and can create a treatment plan. continue). if necessary).
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VA Video Connect is a secure video app available for Android, iOS and Windows devices. The app connects Veterans with their care team from anywhere, using encryption to ensure secure and private time. It makes VA health care more convenient and reduces travel times for veterans, especially those in rural areas with limited access to VA health services,” and allows quick and easy access to health care from any mobile or web device. Veterans and their health care providers decide together whether to use VA Video Connect for medical visits. You can learn more at: https://mobile.va.gov/app/va-video-connect.
VA Video Connect works on Android devices with an Internet connection and a web camera. No need to download the app. Before the VA Video Connect meeting, you will receive an email or calendar invitation with a link to start the session. The session will automatically start in your web browser after selecting the tutorial link.
If you’re accessing VA Video Connect on your iOS device (eg, iPhone, iPad), you’ll need to download the free VA Video Connect app from the Apple App Store before visiting. Before the VA Video Connect meeting, you will receive an email or calendar invitation with a link to start the session. If you have already downloaded VA Video Connect to your device, the session will automatically start within the device after selecting the course link. If you have not downloaded the app, you will receive an error message after selecting the link.
VA Video Connect works on Windows devices (PC, laptop, tablet) with an Internet connection and a webcam. No need to download the app. Before the VA Video Connect meeting, you will receive an email or calendar invitation with a link to start the session. The session will automatically start in your web browser after selecting the tutorial link. .
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The VA Health Chat app provides easy online access to chat with VA staff when veterans have health and other issues. The app accesses the VA’s electronic health record and asks veterans to enter My HealtheVet (premium), DS Logon (premium), ID.me or account information for security. Beginning March 11, 2020, veterans can connect to the center through VA Health Chat. Veterans who need to see a provider may also be given the option to connect via phone or secure video during their interview if facility staff deem it appropriate. The app is available for Android and IOS. Learn more at: https://mobile.va.gov/app/va-health-chat. NOTE: VA Health Chat meets or exceeds VA standards for a mobile Safety app. The basic software for the VA Health Chat application is provided by a commercial vendor. In order for the VA to use this software, VA Health Chat had to undergo a rigorous Authorization to Operate (ATO) process – VA’s certification that all applicable security requirements have been met. The ATO process is designed to ensure data is secure, at rest and in transit, as well as meeting VA’s high standards for security and privacy. Important medical information contained within the app can be accessed by VA staff who work on the app and chat with veterans. Any protected health information (PHI) or personally identifiable information (PII) accessed by VA personnel is covered by HIPAA and similar guidelines that apply to information obtained from veterans during face-to-face visits and face-to-face, video visit or telephone support.
A visit to the VISN 8 Clinical Contact Center does not replace your need for a primary care physician. All interactions with the clinical contact center become part of your medical record and are shared with your primary care provider if you have one. This promotes good care development. If you don’t have a VA primary care provider, ask for help finding one during your call with the Clinical Contact Center.
Yes, if needed, a Clinical Contact Center provider can administer medications, answer medication questions, and more. Medicines prescribed by the center will be sent to you by post. If there is an urgent need for medicine, a collection can be arranged for you. The clinic’s contact center provider can arrange for you to get a short-term supply at a local VA pharmacy or community contracted pharmacy.
Your chemical phone number will NEVER change. Please call the number on your prescription bottle to order your medication and keep the bottle with you when you call. Automated pharmacy calls are available 24/7. You can also refill, track and view your medications 24/7 by logging into your My HealtheVet Pharmacy account at https://www .myhealth.va.gov. If you run out of medication and run out of medication, you can contact the Clinical Contact Center or your VA provider for help refilling your medication.
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A clinical contact center can schedule appointments directly for primary care and mental health. In the future, the center will be able to schedule special care appointments. If the facility is unable to make an appointment for you, staff will contact the VA facility where you receive your care and coordinate follow-up contacts to ensure the appointment is made.
Don’t see your question? Do not worry. Just call 1-877-741-3400 or email CCCFeedback@va.gov. We have highly trained staff to answer your calls and emails. If your question concerns
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