Ask A Nurse Hotline 24 Hour – We want to make sure you have easy access to care from the right provider when you need it.
The nurse made the right decision. Call 1-866-206-0554 (TTY: 1-800-750-0750 or 711) to speak with a registered nurse. We are here for you 24 hours, 7 days a week.
Ask A Nurse Hotline 24 Hour
Each member must have a primary care provider (PCP). Your PCP is an individual physician, group physician practice, nurse practitioner physician, or advanced practice nurse practitioner trained in family medicine (general practice), internal medicine, or pediatrics. Your PCP will:
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Going to the same PCP as often as you need care will help them get to know you and your needs. The more your family member’s PCP is with you and their medical history, the better they can treat you.
If you still haven’t chosen a PCP, you can find one using our Doctor/Provider tool or by calling Member Services. If you are a new patient to your PCP, you should call to set up an appointment. This will help your PCP understand your health care needs right away. You must attend your first appointment within 90 days of joining.
Telehealth is when you use a phone or tablet to talk to a provider. Telehealth is a convenient alternative to care and can reduce the chance of contracting diseases. It can also provide you with prompt medical advice that may prevent your condition from worsening. There is no cost to use telehealth and it reduces the effort of commuting to and from the doctor’s office.
Your PCP can offer telehealth services on your phone or computer. You can talk to your PCP no matter where you are. Please check with your PCP for available options and learn more. Learn more about the telehealth options available by visiting
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If you can’t see your PCP, we want to make it easier for you and your family to get care when you need it most. A minor visit is faster than an urgent care or emergency room visit. You can visit CVS®, Kruger® and Walmart® for special care. In need neither;
Most are open in the evenings 7 days a week. Appointments can be booked on the same day. Walk-ins are often welcomed.
For it is not time. These are when you can’t see the PCP right away. Help prevent an injury, illness or mental problem from worsening. If you feel the need to go to the emergency room, you can;
When you are outside the service area, you may not be able to take care of your network provider. In that case, our policy will cover the urgent care you receive from any provider in the United States or its territory.
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If you have time, call 911 or go to the nearest emergency room. Urgent services are serious health problems that require immediate treatment. It pays for emergency services both in and out of the county where you live. Examples of medical problems that require emergency care include:
If you’re not sure whether to go to the emergency room, call your PCP nurse or the 24-hour emergency department right away. If you have more questions that we would like to take care of, please see your member manual. Our OSF OnCall nurses are on call 24 hours a day, seven days a week to provide guidance on health-related matters, such as questions about a condition, specific needs, or how to contact an OSF provider.
No more frustrating online searches – talk to an OSF nurse for advice on what you need, when and where you need it. Claire, start with the OSF chatbot or call the toll-free nurse line at 1-888-6ASK-OSF (1-888-627-5673).
The nurse line is staffed 24/7 by OSF qualified nurses who can provide medical advice or refer you to the care or treatment you need.
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Tell Claire, the OSF chatbot, that you want to speak directly with a nurse and she will connect you. A caring nurse can answer your questions or guide you in the next steps.
No, no, but our registered nurses will be happy to connect you around the clock or advise you on the support and care you need on your health and wellness journey. The nurse can also refer to a primary care physician or specialist if needed.
Live chat or speak directly with an OSF Registered Nurse. Our OSF OnCall Registered Nurses are available virtually 24 hours a day, seven days a week to answer your health-related questions, guide you through the next steps of your care, or connect you with the care you need.
It is not a crime to chat live with the direct nurse toll free for children, 1-888-6ASK-OSF (1-888-627-5673), or speak directly with an OSF nurse.
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If this is a medical emergency, call 9-1-1 or the emergency room at your nearest hospital.
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