24 Hour Advice Nurse Hotline

24 Hour Advice Nurse Hotline – VA » Health Care » VA Sunshine Health Care Network

Disclaimer: VISN 8 Medical Contact Center should not be used in emergency situations. If you have a medical or mental emergency, please call 9-1-1 or visit the nearest emergency room.

24 Hour Advice Nurse Hotline

The VISN 8 Health Contact Center is a service of the VA Sunshine Health Care Network (VISN 8) that provides 24/7 visual care and support to veterans enrolled in VA Health Care in Florida, South Georgia, Puerto Rico and the United States. .

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Veterans receiving online care can call 1-877-741-3400 24 hours a day to get answers to their health questions or concerns from the comfort and convenience of their home or wherever they are.

Services include general administrative support, nurse consultation and triage, virtual doctor or nurse visits via telephone, VA Video Connect, or VA Health Chat.

VA Sunshine Health Care Network (VISN 8) is the nation’s largest system of hospitals and clinics, serving more than 1.5 million veterans across 64,153 square miles in 79 counties in Florida, South Georgia, Puerto Rico and the nation. US Virgin Islands. VISN 8’s seven health systems include eight Joint Commission-accredited VA medical centers and more than 60 large and small outpatient clinics. These facilities are staffed by more than 30,000 full-time VISN employees, providing high-quality, cost-effective, psychiatric, and extended care services in inpatient, outpatient, and home settings. nursing, and home care settings.

Just call 1-877-741-3400. The service is available 24 hours a day, 7 days a week and 365 days a year, even during holidays. Call us if you have a non-emergency medical condition, can’t see your health care provider, or prefer a more convenient and cost-effective alternative to an emergency room, urgent care center or clinic. You can also contact the center using the VA Health Chat app, available for both Android and iOS mobile devices. The application can also be monitored on a computer. More information is available at: https://mobile.va.gov/app/va-health-chat

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All veterans are welcome to contact the Health Liaison Center. If you are not a VISN 8 patient or are not currently on VA health care benefits, we will work with you to determine your best options and how best to meet your needs. For more information about enrolling in VA Healthcare, visit: www.va.gov/health-care/about-va-health-benefits

Yes, the Health Contact Center is secure and private. The Center complies with the Health Insurance Portability and Accountability Act (HIPAA) and will only share your information with the provider of your choice, pharmacy and other VA providers who may be involved in your care and need to know.

Services provided include general administrative support (such as appointment scheduling), nurse triage, pharmacy, and virtual doctor or nurse visits via phone, VA Video Connect, or VA Health Chat. The Health Liaison Center can help you with many non-emergency medical conditions and prescribe medication if needed.

The main benefit of this facility is that veterans receive immediate care…no waiting. Plus, they can get the care they need wherever they are, without having to travel to a provider. If the care the Veteran needs is too difficult for the Center, the Center will coordinate the necessary care with the Veteran’s preferred VA facility and appropriate follow-up. Additionally, veterans’ care and interactions with the facility are documented in their official VA medical records, which ensures continuity of care (ie, the veteran’s regular primary care physician sees the interactions and care provided by the facility and continues can drive a treatment plan if needed).

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VA Video Connect is a secure video application available for Android, iOS and Windows devices. The app connects veterans to their health care team anywhere, using encryption to ensure a secure and private session. It makes VA health care more convenient and reduces travel time for veterans, especially in rural areas where access to VA health care facilities is limited, and enables quick and easy access to health care from any mobile device or device. web based. Veterans and their care providers decide together whether to use VA Video Connect for medical visits. More information is available at: https://mobile.va.gov/app/va-video-connect.

VA Video Connect works on Android devices with Internet connections and web cameras. No need to download the app Before your VA Video Session appointment, you will receive an email or schedule invitation with a link to start the session. The session will start automatically in your browser after you select the session connection.

If you are using VA Video Connect on your iOS device (eg iPhone, iPad), you should download the VA Video Connect iOS app from the Apple App Store before your visit. Before your VA Video Session appointment, you will receive an email or schedule invitation with a link to start the session. When you download VA Video Connect to your device, the session will start automatically in the app after you select the session connection. If you have not downloaded the app, you will receive an error message after selecting the link.

VA Video Connect works on Windows devices (desktop, laptop, tablet) with an Internet connection and a web camera. No need to download the app Before your VA Video Session appointment, you will receive an email or schedule invitation with a link to start the session. The session will start automatically in your browser after you select the session connection. .

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The VA Health Chat app provides an easy online access to chat with VA staff about veteran health concerns and more. The app accesses the VA’s electronic health record and requires veterans to log in with My HealtheVet (Premium), DS Logon (Premium), ID.me or a secure account ID. Beginning March 11, 2020, veterans can connect with the center using VA Health Chat. Veterans who need to contact a service provider may also be given the opportunity to connect via phone or secure video during a chat session if facility staff deem it necessary. The app is available for Android and iOS. More information is available at: https://mobile.va.gov/app/va-health-chat. Know. VA Health Chat meets or exceeds standards for VA mobile security applications. The underlying software for VA Health Chat is provided by a commercial vendor. In order for the VA to use this software, VA Health Chat must go through a rigorous authorization process (ATO)—the VA certifies that all applicable security requirements are met. The ATO process is specifically designed to ensure the security of data during rest and travel, as well as meet the VA’s high standards for veteran security and privacy. Sensitive health information in the app is accessed by VA staff who operate the app and chat with veterans. Any protected information (PHI) or personally identifiable information (PII) that VA employees have access to is covered by HIPAA and the same guidelines apply to information obtained from veterans through face-to-face visits, video visits, or telephone. . To worry.

Visiting the VISN 8 Health Contact Center does not replace your need for a primary care physician. All communications with the Health Contact Center will become part of your medical record and will be shared with your health care provider, if you have one. This promotes continuity of good care. If you don’t have a VA primary care provider, ask for help finding one when you call the Health Contact Center.

Yes, if needed, a Health Contact Center provider can provide prescriptions, medication questions, and more. Prescriptions from the clinic are sent to you by post. If there is an urgent need for medicine, it can be picked up. A CCC provider can arrange for you to purchase short-term supplies at a local VA pharmacy or local contract pharmacy.

Your pharmacy phone number has not changed. To order the medicine, call the number on the prescription bottle and hold the bottle with you when you call. Automated pharmacy lines are always available 24 hours a day, 7 days a week. You can also fill, track and view your prescriptions 24/7 by logging into your My HealtheVet pharmacy account at https://www.myhealth.va.gov. If you run out of medication and do not have a refill, you can contact the Clinical Liaison Center or a VA provider for help refilling your medication.

Where To Go For Care

A patient contact center can instantly schedule primary care and mental health appointments. In the future, the center will also be able to hold appointments for specialist health care. If the facility is unable to make an appointment for you, staff will contact the VA facility where you receive your care and coordinate further communication to make sure an appointment can be made.

Can you see your question? Don’t worry about it. Call us at 1-877-741-3400 or email CCFeedback@va.gov. We have highly trained staff to answer your calls and emails. If your question is related to them

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