Oregon Community Credit Union Locations – Frank Gargano About Frank twitter CloseText frank.gargano1 mailto frank.gargano@arizent.com linkedin fgargano Jul 28, 2023 at 4:04 pm EDT read 3 minutes
The revised work schedule came into effect for call center workers on March 13, and since then worker satisfaction levels have risen earlier than expected.
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More than four months after studying the shortened work week, officials at the Oregon Community Credit Union in Eugene are seeing workers arrive at major centers sooner than expected.
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The $3.5 billion OCCU has begun considering the prospect of a four-day work week at the call center beginning in January, leaving the department understaffed as stress levels rise and the number of workers who are regularly called. Due to the increase in calls from members
, has forced the department’s professional team to double the number of employees in hopes of reducing the number of missed calls.
Under the plan, workers were paid a salary, a fixed day of rest each week, and workers were managed to ensure that the eight-hour rate would still be paid.
, without switching in the call center. OCCU also reported a decrease in response times and dropout rates, or the number of members who hang up before getting help from an agent. Unexcused use of vacation time is also prohibited.
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“We’re seeing what we hope will be an increase in the mental health of these employees … instead of those mental health days they’re suddenly looking,” said Tracy Keffer, senior -OCCU officer.
Keffer explained that despite the initial positive results, administrators are reluctant to abandon a successful pilot and monitor employee performance.
“People are asking why we’re not making it permanent now, and the answer is because we’re still in the honeymoon period… four months is enough to see a it works, but it’s up to us. This is sustainable.”, said Keffer.
The increase in the standard of living of workers has doubled. At the legislative level, California lawmakers sought to establish a standard 32-hour work week for all businesses across the state. The bill failed to get the support it needed to move forward.
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24 percent of employers cite a lack of flexibility in work schedules as a major reason for employee turnover.
However, labor experts say the four-day work week is not a “one-size-fits-all” approach to solving the problem of worker fatigue.
Benjamin Laker, professor of leadership at the Henley Business School at the University of Reading in the UK, explains that industries such as healthcare – where it is not possible – give employees complete autonomy in how to they behave themselves. Their actions can have the desired effect of relieving stress.
“Since it is difficult to implement the four-day work week, we began to consider other options … We felt that the cry for four weeks is not necessary for four weeks. flexibility,” Laker said.
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Laker emphasized that for these programs to be effective, employers must listen to employee concerns and build the system from the ground up.
“The danger with a four-day work week for everyone is this: You’re still telling the workers what’s best for them by letting them grow with their work schedule,” Laker said. “If you’re telling workers that a five-day work week isn’t right for them, why does telling them another (better) kind make any difference?”
Pending the results of the final campaign after nine months, the credit union will investigate the start of such a record in sectors such as savings and other stress areas. Oregon Community Credit Union is fully committed to its members, employees and community. They aim to support organizations that enrich the lives of the communities they serve. OCCU invests in their community, which is why they knew they needed to update the branch to give their members the right experience.
OCCU strives to make a difference in the lives of its members and their communities. With a slogan like: “We believe in giving more than you expect and everything you deserve,” the team at OCCU can’t help but be providing this knowledge as they upgrade. Our new branch system for them in Salem, OR, and Duck University warehouses, includes everything the members deserve while traveling to space.
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The opportunity to build a new branch from scratch. Some of the important features of this branch are the ATM inside the building which attracts the attention of the branch and the international bank which encourages employees to be abroad to serve the customers. This allows each person to perform any task the customer needs. We have also implemented a passport for quick and easy transactions. (which is in the background to guide customers around the space to fully experience the space) OCCU will be holding their Shred Fest this Saturday to help people safely dispose of important documents such as bank statements and tax returns.
EUGENE, Ore. – Oregon Community Credit Union hosts its annual Shred Festival, where residents can get rid of important documents.
The annual Oregon Community Volunteer Association, set for Saturday, May 6, will allow people to get down to bank and tax boxes, election officials said. Credit unions must bring at least one canned food item for Food for Lane County.
The meeting will be held at OCCU headquarters at 2880 Chad Drive from 9 a.m. to 2 p.m. Also, OCCU members can save up to two boxes of gift vouchers per day at any branch location between now and May 15.
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The purpose of this meeting is to agree to remove sensitive information and protect against fraud and theft. Last year OCCU cut over 6,000 pounds of Lane and donated over 1,600 pounds of food to Food for Lane County.
OCCU has hosted Shred Fest events for more than a decade, said Laura Brown, OCCU community affairs manager. While the COVID-19 pandemic has prevented an in-person event, OCCU is still able to support branch members for teardowns.
The event reverted to its individual format two years ago, and Brown said he was looking forward to running it this Saturday. Brown said the event is not exclusive to OCCU members but is open to everyone, families and businesses.
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